Material topics

The topics that are important for Munich Airport were determined on the basis of a materiality analysis and, as part of the integration with the ACI sustainability strategy, updated, expanded and in some cases merged in 2020. The airport's management approaches are presented in accordance with the GRI standards shown in the GRI Content Index. The Group-wide materiality matrix and the sustainability program are other important elements of strategic sustainability management.

Company and management

GRI 3-2: Material topics

 

GRI 3-1: Process to determine material topics

 

GRI 3-3: Management of material topics

 

Related GRI standard

A materiality analysis was used to identify the most important sustainability issues

 

Material internally, by business unit

 

Material outside the organization

 

 

 

 

 

AV

 

CA

 

RE

 

PA

 

 

 

 

 

 

Economic resilience

 

X

 

X

 

X

 

X

 

Politics and public authorities, suppliers and business partners, passengers and visitors, airlines, region

 

Strategy
Management
Situation of the Group
Sustainability program

 

GRI 201 Economic performance 2016
GRI 203 Indirect economic impacts 2016
GRI 401 Employment 2016

Corporate Governance & Business Ethics

 

X

 

X

 

X

 

X

 

Airlines, suppliers and business partners, media, politics and public authorities, employees, passengers and visitors, associations and organizations, region

 

Compliance management system
Code of Conduct
Situation of the Group
Sustainability program
Regional economy
Procurement of services

 

GRI 201 Economic performance 2016
GRI 204 Procurement practices 2016
GRI 205 Anti-corruption measures 2016
GRI 206 Anti-competitive practice 2016
GRI 207 Taxes 2019
GRI 308 Environmental assessment of suppliers 2016
GRI 402 Employer-employee relationship 2016
GRI 407 Freedom of asociation and collective bargaining 2016
GRI 408 Child labor 2016
GRI 409 Forced and involuntary labor 2016
GRI 413 Local communities 2016
GRI 414 Supplier rating for social responsibility 2016
GRI 415 Political influence 2016
GRI 417 Marketing and labeling 2016

Aviation development, safety and security

 

X

 

X

 

X

 

X

 

Passengers and visitors, airlines, suppliers and business partners, associations and organizations, region

 

Strategy and management - aviation business unit
Security
Aviation business
Sustainability program
Air traffic figures
Firefighting service deployments

 

GRI 418 Protection of customer data 2016
GRI AO1 Passenger numbers
GRI AO2 Aircraft movements
GRI AO3 Cargo tonnage
GRI AO9 Total annual number of bird strikes

Digitalization

 

X

 

X

 

X

 

X

 

Passengers and visitors, suppliers and business partners, associations and organizations

 

Digital Airport
Sustainability program

 

GRI 418 Protection of customer data 2016

Infrastructure development and sustainable building

 

X

 

X

 

X

 

 

 

Region, suppliers and business partners, passengers and visitors

 

Strategy and management - real estate business unit
Planning and expanding in line with requirements
Location & expansion
Sustainability program
Airport green spaces

 

GRI AO8 Number of persons to receive compensation due to the airport expansion

Product quality and customer satisfaction

 

X

 

X

 

X

 

X

 

Politics and public authorities, suppliers and business partners, airlines, passengers and visitors, associations and organizations

 

Sustainability program
Passenger experience index

 

GRI 416 Customer health and safety 2016
GRI 417 Marketing and labeling 2016

Munich Airport holds itself to a high standard when it comes to serving its customers’ needs. An assessment published by British corporate consultants Skytrax found the airport worthy of classification as a premium quality provider.

The Aviation, Commercial, and Real Estate units are responsible for ensuring the high level of services offered at Munich Airport.

The Corporate Development department is responsible for the company’s control elements that are important for customer orientation and manages these using the Passenger Experience Index (PEI), Airport Service Quality (ASQ), the 5-Star recertifica-tion audit and ACI Airport Health Accreditation (AHA). This control also includes the central interfaces to dialog management and certified quality management.

Munich Airport’s key customer groups include airlines, air travelers and the compa-nies located on the airport campus.

Trends in recent years, as well as goals and measures relating to customer focus and prod-uct quality, are reflected in the Sustainability indicators and the Sustainability program.


Landside access and intermodality

 

X

 

X

 

X

 

X

 

Region, passengers and visitors, politics and public authorities, suppliers and business partners, airlines

 

Strategy and management - need-based planning and expansion
New routes to the airport
Real Estate business unit
Sustainability program

 

 

Off-campus growth and development of new business fields

 

 

 

 

 

 

 

X

 

Suppliers and business partners, politics and public authorities

 

Strategy and management - international business remains successful
Munich Airport International
LabCampus
LabCampus the city of tomorrow
Sustainability program

 

 

Sustainable destination management and destination marketing

 

X

 

X

 

 

 

X

 

Politics and public authorities, suppliers and business partners, region, passengers and visitors, airlines

 

Sustainability program

 

 

Employees and society 

GRI 3-2: Material topics

 

GRI 3-1: Process to determine material topics

 

GRI 3-3: Management of material topics

 

Related GRI standard

A materiality analysis was used to identify the most important sustainability issues

 

Material internally, by business unit

 

Material outside the organization

 

 

 

 

 

AV

 

CA

 

RE

 

PA

 

 

 

 

 

 

Dialog with social stakeholder groups

 

X

 

X

 

X

 

X

 

Airlines, suppliers and business partners, media, politics and public authorities, employees, passengers and visitors, associations and organizations, region, science and research

 

Sustainable corporate governance
Stakeholder dialog
Dialog with stakeholder groups
Community engagement
Airport and region
Sustainability program

 

GRI 203 Indirect economic impacts 2016
GRI 207 Taxes 2019
GRI 413 Local communities 2016

Occupational health and safety

 

X

 

 

 

 

 

X

 

Employees, airlines, suppliers and business partners, associations and organizations

 

Occupational health and safety
LTIF
Sustainability program

 

GRI 403 Occupational health and safety 2018
GRI 401 Employment 2016
GRI 416 Customer health and safety 2016

The Occupational Health & Safety, Occupational Medicine (MediCare), and Corporate Health and Social Management divisions are primarily responsible for occupational health and safety (A&G) within the Group. They work closely with the employer and the works council. This cooperation forms a solid foundation for the sustainable and systematic development of preventive measures that benefit the health and safety of employees in their daily work.

Occupational health and safety management ensures that strategic A&G projects are integrated into everyday working life and develops innovative prevention concepts for this purpose.

In addition to optimizing work processes, especially in operations, the aim of occupational health and safety management is to create transparency and clarity with regard to legal and company requirements and conduct that complies with occupational health and safety standards.

FMG’s occupational health and safety policy was developed as part of the implementation of an occupational health and safety management system. The concepts and goals in the area of occupational health & safety apply to FMG and all subsidiaries and the second-tier subsidiary AeroGround Berlin (excluding Medicare). Management and executives adopt a far-sighted approach to preventive occupational health and safety and promote the relevant measures to avoid occupational accidents, injuries, and work-related illnesses. The Occupational Health and Safety subunit provides Group-wide support to ensure that the H&S policy is implemented and followed.

Occupational Health Management

In the new organizational structure, the Occupational Health Management division has been responsible for implementing holistic health management since 2022. Scientific findings and the use of modern tools and methods form the foundation for this. These include ergonomics consulting, prevention programs, fitness studio and the company sports club. The overriding goal is to improve and maintain the health of employees at Munich Airport.

MediCare

MediCare Flughafen München Medizinisches Zentrum GmbH provides a broad range of medical services with a highly specialized team of doctors and nurses. This includes providing emergency care to travelers, visitors, and employees as well as occupational health and flight physician services. The Munich AirportClinic GmbH private clinic is operated in addition to the Airport Clinic M. Inpatient care is provided in the areas of orthopedics, surgery, and plastic surgery. In addition, MediCare has operated the Corona testing station at MAC since March 2022.

Operational integration management

Munich Airport offers all FMG and AeroGround employees support within the framework of company integration management (BEM). The team based in the Group’s HR division plays a key role in restoring, maintaining and promoting people’s ability to work and be employed. The BEM is based on the principles of volunteerism, equality, comprehensive participation, confidentiality and data protection, as well as prevention.

Occupational health & safety

In addition to Flughafen München GmbH, the Occupational Health & Safety division also provides support for all of the company’s subsidiaries and its second-tier subsidiary AeroGround Berlin (with the exception of MediCare), as well as several external companies on campus. In order to ensure compliance with the legal requirement (Occupational Safety Act) of “linking occupational safety with the management of an organization,” the senior specialist for occupational health and safety reports all health and safety issues directly to the chair of the Executive Board.

For accident reporting and analysis purposes, all relevant data is logged in the central IT system, Quentic, where it can be accessed for further evaluation. This allows FMG to derive and implement measures and verify their effectiveness, which creates meaningful accident statistics.

Process reviews are conducted as required on the basis of legal and operational requirements in order to maintain high quality in occupational health and safety and health protection. In addition, internationally recognized indicators are included in this evaluation, which permits comparisons with other international airports. For this purpose, the Lost Time Incident Frequency (LTIF) has also been collected since 2021 as an indicator of accident frequency, which will be used as a social management indicator in other subsidiaries in the future.



Employee recruitment and retention


 

X

 

X

 

X

 

X

 

Employees, region

 

Staff figures
Sustainability program

 

GRI 202 Economic performance 2016
GRI 401 Employment 2016

The HR division defines the guidelines for all strategic and operational issues relating to a modern, efficient and people-oriented HR policy. By efficiently networking this range of tasks, HR ensures an attractive working environment for all employees in the Group and also offers a wide range of voluntary company benefits.

Employer Marketing is responsible for positioning the employer brand on the applicant market and within the company. Alongside external communications, this unit has strengthened the internal perspective as part of its traditional HR marketing tasks. Trends seen across society in recent years, such as demographic developments, the shortage of skilled workers in the highly competitive labor market, as well as the digital transformation and the cultural change it requires within the Group, continue to be of concern to the company.

The Group Training unit from the HR division is responsible for providing professional training to junior employees within the Group as well as for the demand-based training portfolio of the Flughafen München GmbH. The team designs and implements new occupations that require training and dual study programs in collaboration with universities and ministries.

Munich Airport is guided by its employer promise, which is derived from the company’s brand positioning. The Munich Airport Group offers a range of additional company benefits that enable a healthy work-life balance. Many initiatives are also aimed at maintaining or improving the employability of employees. These always take into account the individual life phases of the employees.

A variety of measures have been developed to protect employees from coronavirus infection. In addition to increased education and communication of rules of conduct and hygiene measures, the topic of “remote work” has been promoted.

In this way, FMG offers its employees the opportunity to increasingly perform their professional activities at home or from another location. For a better work-life balance, employees also have the option of working off-peak hours.

FMG is using the experience it has gathered on remote working to develop a modern, needs-oriented company agreement that will define how home and remote offices are to be handled in the future.

The ratings of Munich Airport as an employer are testimony to the high level of motivation and commitment shown by airport employees and applicants. To ensure a high level of employee engagement in the future as well, Munich Airport relies on participation and dialog formats with management and executives, as well as surveys, for example on the topic of the home office or the survey of psychological stress in the workplace.

The development of recent years as well as targets and measures can be found in the Sustainability key figures and the Sustainability program.


Competency management and employee development


 

X

 

X

 

X

 

X

 

Employees, airlines, suppliers and business partners

 

Training hours
Sustainability program

 

GRI 404 Education and training 2016

The HR Development and Executive Support unit, in its advising and conceptual function, supports the strategy as well as short-term and medium-term orientation of the company. At the same time, the long-term HR concept is geared toward current business conditions and the corporate strategy, as well as social megatrends such as demographic change, diversity, digitalization, individualization, mobility, health, and education. HR uses various tools to select and develop employees and management personnel.

To ensure development quality, HR Development and Executive Support also has a governance role. Where appropriate, individual performance-based compensation targets are defined with level 2 senior executives.

Examples of our continuing education and development measures:

Qualification of managers

In special training courses, FMG continuously optimizes the skills of its managers through a combination of voluntary sections and mandatory modules. The “Leadership Dialog” is the start of a regular exchange of views between management and executives based on new “leadership roles”.

Virtual onboarding

Important sources of guidance for new employees of the Muinich Airport Group include training from colleagues and supervisors and the two-day virtual onboarding event.

Employee meetings

The annual employee appraisals are anchored in the corporate culture in the form of a works agreement. All employees thus have the opportunity to reflect on their work activities with their manager in a confidential setting, to discuss their job performance, and, if required, to stipulate targets or work priorities and qualification measures.

With the Airport Academy, Munich Airport operates a certified, Group-owned training unit that handles personnel topics like training, coaching, and team development. In 2023, the Airport Academy is to move to the LabCampus site and thus become part of the airport campus again. In the future, employee training will once again become a focus topic for FMG.

The development of recent years as well as targets and measures can be found in the Sustainability key figures and the Sustainability program.



Equal opportunity and diversity management

 

X

 

X

 

X

 

X

 

Suppliers and business partners, media, politics and public authorities, employees, passengers and visitors, associations and organizations, science and research

 

Key figures personnel
Sustainability program

 

GRI 405 Diversity and equal opportunities 2016
GRI 406 Non-discrimination 2016
GRI 410 Safety practices 2016

As an employer, FMG’s HR division actively accepts responsibility for its employees, and ensures equal opportunities and prospects at all levels.

When filling vacancies, FMG primarily follows the principle of suitability (in accordance with Section 1 of the AGG). Equality is an expression of the core of our brand “Living ideas – Connecting lives” and helps us to implement the brand values of our company. FMG possesses a great deal of expertise in the deployment and development of employees with impaired health. In its efforts to gradually increase the share of women, the Munich Airport Group formulated individual targets per management level instead of a fixed quota. This is achieved, for example, through optimized re-entry and flexibility options (e.g. shared leadership) and the promotion of qualified employees through appropriate development measures.

Diversity is and remains a key area of action for Munich Airport as a signatory to the German Charta der Vielfalt.

The company has a corporate culture that values the diversity of its employees. As one reflection of these efforts, the »queerport« diversity and LGBTQI* network was created in 2019 on the initiative of employees.

FMG has an inclusion officer who represents the affairs of severely disabled employees and serves as a contact person for severely disabled employees (see: SGB IX, Rehabilitation and Participation of People with Disabilities).

FMG provides a range of offerings to ensure equal opportunities within the company: occupational integration management, the continued employment of employees whose abilities have changed, the recruitment of people with severe disabilities, and the training of young adults whose intellectual development must be supported.

The development of recent years as well as targets and measures can be found in the Sustainability key figures and the Sustainability program.


Noise emissions and noise control

 

X

 

 

 

 

 

 

 

Airlines, suppliers and business partners, media, politics and public authorities, associations and organizations, region, science and research

 

Noise protection
Noise protection measurements
Sustainability program
Population growth in neighboring communities
Noise complaints
Measured noise
Operations directions

 

GRI AO7 Number and percentage change of residents in the immediate vicinity of the airport due to noise

Environment and climate protection 

GRI 3-2: Material topics

 

GRI 3-1: Process to determine material topics

 

GRI 3-3: Management of material topics

 

Related GRI standard

A materiality analysis was used to identify the most important sustainability issues

 

Material internally, by business unit

 

Material outside the organization

 

 

 

 

 

AV

 

CA

 

RE

 

PA

 

 

 

 

 

 

Sustainable use of resources

 

X

 

X

 

X

 

 

 

Airlines, suppliers and business partners, media, politics and public authorities, employees, passengers and visitors, associations and organizations, region, science and research

 

Resource management
Sustainability program
Energy consumption and emissions
Waste
Wastewater
Process water extraction
De-icing agent
Drinking water consumption
Water sources
Water samples

 

GRI 301 Materials 2016
GRI 302 Energy 2016
GRI 303 Water and waste water 2018
GRI 306 Waste 2020
GRI AO6 De-icers used

Greenhouse gas (CO2) and air pollutant emissions

 

X

 

X

 

X

 

 

 

Airlines, suppliers and business partners, media, politics and public authorities, employees, passengers and visitors, associations and organizations, region, science and research

 

Energy consumption and emissions
Measured concentration of pollutants
Air pollutant emissions
Sustainability program

 

GRI 305 Emissions 2016
GRI AO5 Air quality

Greenhouse gas emissions

Over the coming years, climate protection will pose major challenges to the aviation industry. Here, a distinction must be made between the impact of global air traffic and airports. The emissions of an aircraft cause little to no local effect above an atmospheric separation layer at an altitude of about 1,000 m near the airport and its surroundings. The amount of greenhouse gases emitted by aircraft taking off and landing is therefore only determined up to this level according to the ICAO (International Civil Aviation Organization).

In 2016, the Supervisory Board of Flughafen München GmbH decided to make Munich Airport CO2-neutral by 2030. In close cooperation between the Legal, Committees, Compliance, and Environment department, the Technical Services department and the Corporate Development department, the realignment of the company has been driven forward and the even more ambitious goal of “Net Zero MUC 2050” has been adopted. To do so, Munich Airport is pursuing an environmental protection program that goes beyond legal requirements and industry standards (CDP, ACA, EMAS, aireg). There are regular checks to determine whether this goal is being achieved. This is done in the context of Supervisory Board reporting, the use of the non-financial key performance indicator CO2 reduction, and participation in independent external ratings.

The airport’s footprint is determined according to the specifications of the internationally recognized Greenhouse Gas Protocol. A database developed by FMG itself serves as the reporting, steering, and controlling tool for CO2 management.

CDP (formerly known as the Carbon Disclosure Project), an international investor initiative for the global disclosure of environmental data, has recognized Munich Airport for its hard work in the area of effective climate protection. Munich Airport received a rating of »B« in the climate change report completed in 2021. The European airport organization ACI EUROPE awarded FMG »Level 3 – Optimization« for its Airport Carbon Accreditation following the successful reduction of CO2/greenhouse gas emissions.

Politicians and the aviation industry intend to significantly reduce CO2 emissions from air traffic. For example, the aireg center of expertise (Aviation Initiative for Renewable Energy in Germany) and its members (FMG is a founding member) are striving to lead the German aviation industry into the biofuel era.

The Environment department is responsible for compliance with and further development of the environmental management system, which is validated by an independent environmental auditor. This system meets the international standards of DIN EN ISO 14001:2015 and the requirements of the European EMAS regulation (Regulation (EC) No. 1221/2009 (Eco-Management and Audit Scheme)).

The development of recent years as well as targets and measures can be found in the Sustainability key figures and the Sustainability program.


Air pollutant emissions

The quality of the air is crucial for the health of people and for nature to thrive. The preservation of air quality is one of the most important tasks of environmental protection.

Air quality requirements have become far stricter since the airport was brought into service. This is due to requirements of the European Union and their transposition into national law. In order to continuously monitor the influence of airport operations on air quality, Munich Airport therefore takes extensive air quality measurements at two stationary air quality measuring stations and, since 2014, additionally with a mobile air quality measuring station. All measurements are managed by the Legal, Committees, Compliance, and Environment (RC) division in the Environment department, especially in the “Water/Soil/Air” subunit, both in terms of technical and content-related work. The measurements and their subsequent evaluation are handled by the accredited testing institute Müller-BBM GmbH, which is listed as an expert in accordance with Sec. 29b BImSchG in conjunction with the Disclosure Ordinance (41st BImSchV).

Munich Airport provides the mobile air quality measuring station at no charge to local communities in order to observe the local air quality directly.

The measurement parameters monitored by the stationary and mobile air quality measuring stations are selected based on the 39th BImSchV (39th Ordinance on the Implementation of the Federal Immission Control Act – Ordinance on Air Quality Standards and Emission Ceilings). Both the scope of the measurements and the measurement processes and methods used are coordinated with the State Office for the Environment. The measuring systems used comply with relevant technical guidelines and are comparable with the State Air Quality Monitoring System of Bavaria (LÜB).

These air quality results are published online in near real time. Validated air quality data can be found in Munich Airport’s web reporting and in the measurement reports.

In Bavaria, the Bavarian State Office for the Environment conducts long-term studies in accordance with the requirements of the 39th BImSchV in order to monitor air quality. To ensure compliance with the 39th BImSchV emission values, governments in Bavaria prepare clean air plans where necessary. These plans, which are accessible to the public, are drafted in coordination with the Bavarian State Ministry for the Environment and Consumer Protection.

Clean air plans are to be created when exceeding emission limit values plus specified tolerance margins. If there is a danger that the emission limits specified in the 39th BImSchV will be exceeded, a plan is also created for measures to be taken in the short term. The measures must be taken against all emitters who contribute to exceeding these emission values, taking into account the principle of proportionality, in proportion to their share of responsibility. According to Sec. 30 of the 39th BImSchV, the public must be informed about air quality by relevant authorities and, in particular, about the exceeding of warning and information thresholds.

The long-term measurement results of the air quality monitoring conducted at Munich Airport did not and do not require the preparation of an air pollution control plan by relevant authorities, as the values for pollutants in the air are significantly below the specified immission limits.


Biodiversity

 

X

 

 

 

X

 

 

 

Airlines, suppliers and business partners, media, politics and public authorities, associations and organizations, region, science and research

 

Biodiversity
Nature conservation
Airport green spaces
Sustainability program

 

GRI 303 Water and waste water 2018
GRI 304 Biodiversity 2016
GRI 306 Waste 2020
GRI AO4 Quality of storm water

Airports Council International (ACI)
An international organization, headquartered in Montreal, which represents airport operators. Around 1,950 airports in almost all of the countries in the world are ACI members, including more than 500 airports in 55 European countries.
Global Reporting Initiative (GRI)
An independent institution that publishes globally recognized guidelines on sustainability reporting. The GRI standards create a shared language for organizations and stakeholders that can be used to communicate and understand the economic, environmental, and social impacts of organizations. Its aim is to establish a common baseline for communication and to ensure the comparability of sustainability reports.

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