Target achievement and overall assessment

Year on year and in comparison with the forecast development, these performance indicators have trended as follows:

Forecast/actual comparison













































EBT (in T€)











Carbon reductions (in tonnes)1), 2)












Not achieved

Passenger Experience Index3)














Actual value of carbon reductions 2021 without savings from use of PCA, i.e. only energy efficiency and supply.


Depending on the data basis, the savings are determined on the basis of measurements, product data sheets or performance data on nameplates and documented in the CO2 database. In exceptional cases, experience values of comparable measures that have already been completed and verified are used.


In 2021, only the value from the second half of 2021 could be used as the target value for overall satisfaction from the Passenger Experience Index, as passenger surveys were only conducted in this period.

Earnings before taxes (EBT)

Munich Airport’s EBT in fiscal 2021 continues to be impacted by the effects of the coronavirus pandemic. Despite drastic countermeasures in both the areas of expenses and capital expenditure, it was not possible to fully compensate for the decline in earnings. Nevertheless, strict cost management enabled us to achieve a better EBT than planned.

Carbon reductions

To achieve the long-term climate protection goals, binding targets are defined annually for divisions and subsidiaries of the Group. These include stipulations regarding the implementation and recognition of efficiency measures, and special targets for the development of CO2-reducing technologies. Examples include the increased use of multi-motor technology in the ventilation systems in Terminals 1 and 2 and the switch to energy-efficient LED lighting. Due to the pandemic, among other things the high short-time work rate combined with considerable delivery delays led to a sharp decline in the implementation of carbon reduction measures. In addition, the emission factor published annually by the Federal Environment Agency influences target achievement. A decreasing emission factor means that more savings have to be made to achieve the same level of carbon reductions. In 2021, the emission factor of 0.427 kg/kWh was about 20% lower than in the previous year.

Passenger Experience Index (PEI)

In fiscal 2021, Munich Airport saw a sharp increase in passenger satisfaction as measured by PEI compared to 2020. Due to the coronavirus pandemic, passenger surveys were only conducted in the second half of the year. The significantly higher value for overall satisfaction compared to the previous year can be explained by the fact that, on the one hand, the processes ran very stably with relatively low traffic volumes compared to previous years. On the other hand, new constellations such as a changed passenger mix (for example, fewer frequent flyers who are better able to assess operations) and the joy of being able to travel again have made critical voices fewer.

In order to meet the requirements of a 5-Star airport, Munich Airport has again implemented quality improvement measures in 2021. In this regard, contactless automated technologies in the terminal area were expanded with the commissioning of self-boarding gates. In addition to Terminal 2, these can now also be found in Terminal 1, Module A. In addition, air travelers can view real-time information about current security and passport control wait times on the airport website.

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